🚚 Shipping & Delivery Policy
-
📍 Where We Ship: We deliver all over Pakistan.
-
⏳ Processing Time: Orders are packed and shipped within 1–2 business days after payment.
-
🕒 Estimated Delivery Time:
- 📦 Karachi: 1–2 working days
- 🚛 Other Cities: 3–5 working days
-
💰 Shipping Charges:
- 🆓 Free shipping on orders over Rs. 9,999
- 💸 Flat Rs. 250 on orders below Rs. 9,999
-
📦 Courier Services: TCS, Leopard Courier, Trax & more.
-
🔎 Track Your Order: You’ll receive a tracking link by SMS or email once shipped.
🔁 Return & Exchange Policy
- 🎁 Return Window: Returns accepted within 3 days of delivery (if item is unused and sealed).
- 🚫 Non-Returnable Items: Opened perfumes cannot be returned due to hygiene and authenticity concerns.
- ❗ Damaged or Incorrect Product?
- Contact us within 24 hours of delivery
- Provide clear photos of the product and packaging
- 📧 Email: support@theperfumenest.com
- 📱 WhatsApp: +92-XXX-XXXXXXX
- 🔄 Return Process:
- Send us your Order Number and reason for return
- Attach photos (if applicable)
- Wait for confirmation and next steps from our team
- 💳 Refund Options: Store credit or bank transfer (after item inspection).